Refund policy

Return & Refund Policy

Last updated: January 2026

Aqua Range stands behind the quality of every lounger we ship. This policy explains how returns and refunds work if something isn't right.

30-Day Returns

You have 30 days from delivery to request a return. To be eligible, the item needs to be:

  • Unused, with no signs of assembly or wear
  • In its original packaging
  • Complete with all accessories and included manuals
  • Accompanied by your order confirmation or receipt

Requests made after the 30-day window can't be processed.

Arrived Damaged, Defective, or Wrong?

Check your order as soon as it arrives. If something's damaged, faulty, or not what you ordered, email us within 48 hours at aquarangeme@gmail.com with:

  • Your order number
  • What went wrong, briefly
  • Photos or a short video of the issue

We'll review it and sort out a replacement, repair, or refund as appropriate.

Getting a Return Approved

Every return needs sign-off from our team first — email aquarangeme@gmail.com to start the process. Once approved, we'll send you shipping instructions. Items sent back without approval won't be accepted.

Who Pays for Return Shipping

If the return isn't due to a fault on our end, the cost of shipping it back is on you. Use a trackable courier — we can't take responsibility for a return that goes missing in transit.

What We Won't Take Back

  • Used or assembled units
  • Anything showing wear or signs of use
  • Items missing their original packaging
  • Products damaged through misuse after delivery
  • Gift cards, where applicable
  • Clearance, promo, or final-sale items

Exchanges

We don't do straight swaps. If a manufacturing defect or shipping damage qualifies your order for a replacement, our team will handle that case by case.

Cancelling an Order

You can cancel before your order is processed or shipped. Once it's on its way, cancellation isn't possible — the return process above applies instead.

Refund Timing

Once we've received and inspected your return, we'll let you know the outcome. Approved refunds go back to your original payment method within 10 business days, though your bank may take a little longer to post it. If it's been more than 15 business days since approval and you still don't see it, reach out at aquarangeme@gmail.com.

Questions?

Email aquarangeme@gmail.com and our team will get back to you as quickly as we can.