Shipping policy
Shipping Policy
Last updated: January 2026
Here's how we get your Aqua Range lounger to your door.
Delivery Time
We offer next-day delivery based on a daily cutoff time:
- Orders placed before 7:00 PM are delivered the next day.
- Orders placed after 7:00 PM are delivered within 2 days.
These timeframes are estimates and may occasionally shift based on your location, courier scheduling, weather conditions, or exceptionally high order volume.
Tracking Your Order
We'll share tracking details once your order is dispatched, when available. For an update on where your order is, email aquarangeme@gmail.com and we'll check in on it.
What Can Cause a Delay
- Peak season order volume
- Public holidays
- Courier network delays
- Bad weather
- Customs checks, where applicable
We know delays are frustrating and we appreciate your patience when they happen.
Double-Check Your Address
Make sure your shipping details are correct before you check out. Aqua Range can't take responsibility for delays or extra shipping charges caused by an incorrect or incomplete address.
Lost or Damaged in Transit
If your package shows up damaged, or seems to have gone missing, let us know right away at aquarangeme@gmail.com. We'll chase it up with the courier and get it resolved.
Need Help?
Email aquarangeme@gmail.com with any shipping questions — we aim to reply quickly.